Should not be a first choice under any circumstance - Sales Associate Sam's Club Employee Review

3.0
Sep 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Staff on the floor work hard and do their best for the most part. (These folks in many cases are working 2 jobs to get ahead.) Customers can be interesting and also demanding. Always interesting to see what is being purchased.

Cons

All decisions made out of corporate, good selling products get discontinued for a whim. Low salary, poor raises, any reason to limit your raise is used. Extremely High turnover, low morale especially with the cut back of staff and decreased hours. Want all floor staff to do floor work, be register trained ( not enough cashiers) & fork lift trained ( but there isn't enough staff to start with?), and all for the same low wage. If you speak your mind, point out areas that could be improved, you get your hours cut back and no raise

Explore other reviews about Sam's Club

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
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Sam's Club Response
3w
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

1
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Sam's Club Response
2mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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