Sam's is Profit first People second! - Anonymous employee Sam's Club Employee Review

2.0
Nov 22, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is good for this area, the hours are slim so it doesn't matter I guess. You can move to different areas of the store if you are not happy with the one you are in.

Cons

If they hire you for membership coordinators to do an opening, they will hire too many people and have to many managers running it. They tell you it's temporary or if there is a position in the store after they will move you to it but always dropping hints that you might stay in your current position if you keep doing what you have to do to get sales. To get you motivated they will put you against each other to keep your pay check. They know how much you love your family and have bills to pay. IT is really sad. People do turn on each other and through each other under the bus and the whole time top management it wondering why things aren't running smoothly and why people aren't getting along. But really they don't care about it to much because it's all about the money. The top sales people are the ones who will lie cheat and steal to get to there and as long as they are good at not getting caught the company will honor and praise them. They were calling the top sales person at the store I was at "A Beast." When you start working there you take many computer training courses that teach basic principals that Mr. Walton taught, his pictures are every where however these things are no longer being practiced and it's all about the money. They will push you hard to sign up for the 100 dollar membership not really caring if it benefits you or not. They will hold you at the register with people waiting in line until you say yes, at times. Just say NO! If the shoe doesn't fit don't wear it!

Explore other reviews about Sam's Club

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
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Sam's Club Response
4w
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

1
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Sam's Club Response
2mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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