Could be a great place to work - Team Lead Sam's Club Employee Review

3.0
Jun 24, 2024
Recommend
CEO approval
Business Outlook

Pros

The job itself is simple. I oversee about 15-20 people with 3 areas of 1 department. I get along with my employees well, everyone is very kind, and I like working here overall.

Cons

The salaried managers are what makes the job difficult. None of them have any experience working in the departments they control so they don't understand any of the processes within each area of a department. They don't hire enough staff, cut part-time hours without notifying associates, complain that people aren't working hard enough, and expect one person to do a three person job. They are all fake and passive aggressive, just itching to fire someone or provide them with negative feedback. If you do your work and never call out or speak out about a frustration, you'll enjoy working here a lot. As soon as you become a strong employee and you have stuff going on in your personal life, they will, and I quote a salaried manager, "Do what I can to make their lives harder because they aren't performing." My schedule as an hourly manager changes weekly with no warning. The roles and responsibilities change daily with no training. I haven't been working here for a full year and it feels like I've worked here for years.

Explore other reviews about Sam's Club

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Environment good pay flexible

Cons

there are not many cons so far

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Sam's Club Response
2w
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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