Great company with good benefits but tough work life balance and a minimum of a 50 hour work week - Merchandise and Compliance Manager Sam's Club Employee Review

3.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Working at Sam's you will get great benefits as well as good pay at the management level. Sky is the limit with moving up in the company. If you have a great work ethic and a positive attitude, you will move up pretty easily.

Cons

Constant hiring and firing. It never ends because the hourly associates don't get paid a great wage so turnover is extremely high. Work life balance is very tough since your schedule fluctuates week to week. You also work a minimum of 50 hours a week and can be asked to take zoom calls when you aren't even scheduled to work. Very negative attitudes of associates across the company especially in metro area store. You most likely will not be able to take any time off from October-December as most managers call this a black out period and pto is not acceptable to take.

Explore other reviews about Sam's Club

5.0
Dec 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay Great people Good management

Cons

Shifts are not 8 hours. Either 4 10s or 3 12s

avatar
Sam's Club Response
6mo
We appreciate and value you. Thank you for taking time to share this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

1
avatar
Sam's Club Response
2mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
See reviews by: Helpful|Rating|Date|All