You're a number, not a person - Customer Service Representative (CSR) Scotiabank Employee Review

This company has become a soul sucking, sales driven machine that doesn't care about their staff, or clients. For those who are new to banking; large 5 banks like BNS are publicly traded. What this means, is people off the street can buy shares of the organization. Since BNS is publicly traded, their goal, is to maximize profitability, rather than to maximize their member experience. This translates to BNS pushing their staff to sell at a high volume, instead of giving advice based conversations with the goal of "increasing wallet share". The more products you hold with an institution, the harder it is to leave, so when they begin doing things like increasing services charges, most people stay because it's easier to stay than it is to leave. This company does not care about their staff or their clients. They are a prime example of corporate greed that profits off the backs of their staff by trying to squeeze their clients for every dime they have.