Corrupt Auto Tech Commission System - Service Tech Sears Employee Review

2.0
Nov 24, 2012
Recommend
CEO approval
Business Outlook

Pros

Potential for good commission based pay Employee discount

Cons

Commissions do not reflect skill required or difficulty of tasks Commissions for some jobs were based on dollar value of product that customer purchased Sales associates received commissions for services that technicians recommended to customers (no work on the sales associates' part) Management more interested in increasing their own bonuses instead of providing real value (would not replace broken equipment because cost would lower bonus) Used faulty indicators to recommend unneeded service (antifreeze/ coolant flushes were recommended for almost all vehicles - even the antifreeze we replaced it with barely passed) Sears leadership not making good strategic decisions (outdated systems and antiquated layout losing customers to Wal-Mart, Home Depot, etc.)

Explore other reviews about Sears

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time there, people were good

Cons

Short time nothing bad there

4.0
Jun 19, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

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