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      Security Service Federal Credit Union

      Engaged Employer

      Security Service Federal Credit Union reviews

      Some managers are not fit to lead - Anonymous employee Security Service Federal Credit Union Employee Review

      1.0
      Jan 3, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, coworkers hard working and friendly

      Cons

      Poor leadership and the company allows unit managers to determine PTO and sick leave policy decisions for exempt staff so there’s no consistency because the documented policy is followed. Unrealistic expectations prevail. Teamwork is non existent between departments. Managers refuse to give their staff access to internal and external subject matter experts which is necessary to complete assigned work. Executive management pays no attention to the hours their direct reports work. I reported to a VP and in the 3 months I was there I never saw her in before 9am and work later than 4:30 pm and tended to work from home a few days per week.

      Explore other reviews about Security Service Federal Credit Union

      5.0
      Jun 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment different experience

      Cons

      Have to meet certain marks can get quite overwhelming

      3.0
      May 29, 2026
      Member consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a great introduction to financial institutions and the company has a strong message and desire to help employees as well as members. Amazing 401k and very good health benefits, and assistance with mortgage after 3 years employment. Also finally getting new teller tech after 18 years.

      Cons

      Downside is that the new CEO is extremely sales driven and the local management is 10-20 + years tenured. Several managers are often aggressive or unprofessional, play favorites, and constantly micromanage and document everything. The environment feels harsh and you will be put on improvement plans for any mistakes or not meeting high sales goals. AI is being heavily integrated and PTO is now accrual based and not given at the beginning of the year anymore to avoid paying out PTO to terminated employees. You can’t transfer to other departments unless you live in Texas and work for years there.

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