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Security Service Federal Credit Union

Engaged Employer

Good but has faults - Member Relationship Officer Security Service Federal Credit Union Employee Review

2.0
Jan 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent Competitive Pay, Good Health Insurance Benefits

Cons

- Working here you pretty much have little to no free time to do anything throughout the week unless you have a day off. Work weeks are from Thursday to Thursday and can start either at 7:30 am or 8:30 am while you leave at either 5:45 or 6:30. - Lack of accountability for managers is rampant. Managers basically do what they want, sign off of family members checks when they shouldn't, create a hostile work environment in terms of being too aggressive and when complaints are filed, nothing is done and it's business as usual. - Lack of careers advancement. In training, they preach that you hold the key to your advancement but that is far from the truth. When positions become available they preselect whom they want to get that position, regardless of how many apply. I knew some employees who had been in their same position for more than 7 years and could not advance further simply because favorites already had their promotion locked. - Favoritism. Managers have their favorites who can literally do no wrong. When complaints are filed, just like others, they are told it'll be handled yet nothing is done, it's swept under the rug. - Bad sales environment. Prior to midway in 2018, SSFCU was member oriented in terms of focusing on their needs rather than pushing products and now that money is being lost, there's a sales culture now and employees are dropping left and right. Sales are heavily pushed upon members old and new by way of disguising that you're building rapport when in actuality they are trying to see how many products they can push. If this new way is not embraced, you're reprimanded. -You get reprimanded for using too much of your earned sick leave, even when proof of a doctors visit is given.

Explore other reviews about Security Service Federal Credit Union

5.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work environment different experience

Cons

Have to meet certain marks can get quite overwhelming

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great introduction to financial institutions and the company has a strong message and desire to help employees as well as members. Amazing 401k and very good health benefits, and assistance with mortgage after 3 years employment. Also finally getting new teller tech after 18 years.

Cons

Downside is that the new CEO is extremely sales driven and the local management is 10-20 + years tenured. Several managers are often aggressive or unprofessional, play favorites, and constantly micromanage and document everything. The environment feels harsh and you will be put on improvement plans for any mistakes or not meeting high sales goals. AI is being heavily integrated and PTO is now accrual based and not given at the beginning of the year anymore to avoid paying out PTO to terminated employees. You can’t transfer to other departments unless you live in Texas and work for years there.

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