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      Security Service Federal Credit Union

      Engaged Employer

      Security Service Federal Credit Union reviews

      Good Environment - Member Contact Center Representative Security Service Federal Credit Union Employee Review

      4.0
      Aug 31, 2023
      Member contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Upper management does care about you. They are constantly checking in on you making sure everything is alright, at least in my experience. They have a good training program as well to prepare you to take calls.

      Cons

      Scheduling is really only what they have available, if it doesn’t work for you as an employee well too bad, no flexibility at all. They give you federal holidays off but use it as one of your two days off. So if you are off on a Thursday and Sundays usually, you will work the Thursday and be off Sunday and Monday for the holiday, this leads to you working 6 days straight.

      Explore other reviews about Security Service Federal Credit Union

      5.0
      Jul 14, 2026
      Commercial manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great upward mobility Great culture Good pay

      Cons

      Not a ton of framework for procedures Causes a lot of errors

      3.0
      May 29, 2026
      Member consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a great introduction to financial institutions and the company has a strong message and desire to help employees as well as members. Amazing 401k and very good health benefits, and assistance with mortgage after 3 years employment. Also finally getting new teller tech after 18 years.

      Cons

      Downside is that the new CEO is extremely sales driven and the local management is 10-20 + years tenured. Several managers are often aggressive or unprofessional, play favorites, and constantly micromanage and document everything. The environment feels harsh and you will be put on improvement plans for any mistakes or not meeting high sales goals. AI is being heavily integrated and PTO is now accrual based and not given at the beginning of the year anymore to avoid paying out PTO to terminated employees. You can’t transfer to other departments unless you live in Texas and work for years there.

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      Security Service Federal Credit Union reviewsSecurity Service Federal Credit Union Member Contact Center Representative reviewsSecurity Service Federal Credit Union review