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Security Service Federal Credit Union

Engaged Employer

Underpaid, under appreciated, over worked - Member Consultant II Security Service Federal Credit Union Employee Review

2.0
Jul 14, 2024
Recommend
CEO approval
Business Outlook

Pros

401K program is top notch

Cons

You will be expected to advance through trainings at a breakneck pace and almost no support. But to add insult to injury, you won't be compensated for each new skill and new training you go through. They will hire externally for higher positions, so don't get your hopes up thinking you can grow within the company. The few promotions that you may get come few and far between with a pitiful wage increase. The promotions will even be forgotten about even after management puts in the request because the company is woefully mismanaged. They live by the "you should come to work because you enjoy it, not for the money" idea and it shows. They'll celebrate the company being a billion dollar institution but can't find money to properly pay their employees. The CEO will even admit that, because of inflation, employees are making less than they were the year before. He tries to include himself in that category, but there's not a chance he feels the effects of inflation as harshly as his employees, if at all. They claim to put employees first, but that has never been demonstrated. Upper management will only criticize and focus on negatives, but will rarely dole out well deserved praise

Explore other reviews about Security Service Federal Credit Union

5.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work environment different experience

Cons

Have to meet certain marks can get quite overwhelming

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great introduction to financial institutions and the company has a strong message and desire to help employees as well as members. Amazing 401k and very good health benefits, and assistance with mortgage after 3 years employment. Also finally getting new teller tech after 18 years.

Cons

Downside is that the new CEO is extremely sales driven and the local management is 10-20 + years tenured. Several managers are often aggressive or unprofessional, play favorites, and constantly micromanage and document everything. The environment feels harsh and you will be put on improvement plans for any mistakes or not meeting high sales goals. AI is being heavily integrated and PTO is now accrual based and not given at the beginning of the year anymore to avoid paying out PTO to terminated employees. You can’t transfer to other departments unless you live in Texas and work for years there.

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