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Security Service Federal Credit Union

Engaged Employer

Honest review - Member Consultant Security Service Federal Credit Union Employee Review

2.0
Jul 16, 2024
Recommend
CEO approval
Business Outlook

Pros

-401k is nice bc they have a really good match, they put in a certain amount even if you don’t. Not that it matters bc you don’t make enough to be able to afford to put into the plan. - I havnt had any issues with co workers other than the ones who are sexually inappropriate in the workplace making comments about people’s physical features to you and you not being able to say anything without stirring the pot or making waves at your workplace

Cons

There is more bad than good. When I first started 3 or so years ago it was great super fun place to work, great environment. I got paid what I think is fairly 20 an hour for being just a teller. However once your trained on the teller line about 3 months in they throw you into many training classes and when your out of training you either sink or swim. This being said don’t expect help from management bc they just stay in their offices watching cameras or you suffer from a line out the door bc of the little staffing they like to provide. You are worked like a dog, with no praise for your hard work. Only little sessions monthly to tell you what you need to improve on rather than letting you know what you did right. You will often be left wondering if you did good or bad. However after all the trainings and hard work you do with additional skill sets you will be given a 2% raise and told to do better and you have a chance at promotion, that will never come anytime soon if at all. Which isn’t bad except you’re doing the job of someone who makes 60k a year at another company doing one of these skill sets but your doing all the jobs while getting paid 40k a year. Which is not livable. They didn’t used to be sales oriented however now they have cracked down on sales. If you don’t meet goals your informed by management maybe this isn’t the place for you or we might need to work on different skills sets, (hinting you need to find another job). IF YOUR LOOKING FOR JOB SECURITY THIS IS NOT IT!!! Then this all gets relayed to you again in your monthly evaluation. They boast about being a 13+ billion dollar company yet don’t want to pay their employees for the work they do accordingly. Time off is only if your approved and guess what YOU ARE NEVER APPROVED!! You have very little staff and there is a rule with only one person off at a time. So if you have something important you need to be off for, sorry Charlie it ain’t gonna happen your gonna have to call in sick. Which you then get docked for later on your review affecting your performance. They say the employees are cared about and are top priority however it all goes out the window once your hired. Hours are Monday through Friday 7:30-6:30PM and Saturdays 7:30-2:30PM which is not ideal for work/life balance. Management is just horrible, seriously they are a joke. No help just there floating/micro managing every little thing you do.

Explore other reviews about Security Service Federal Credit Union

5.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work environment different experience

Cons

Have to meet certain marks can get quite overwhelming

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great introduction to financial institutions and the company has a strong message and desire to help employees as well as members. Amazing 401k and very good health benefits, and assistance with mortgage after 3 years employment. Also finally getting new teller tech after 18 years.

Cons

Downside is that the new CEO is extremely sales driven and the local management is 10-20 + years tenured. Several managers are often aggressive or unprofessional, play favorites, and constantly micromanage and document everything. The environment feels harsh and you will be put on improvement plans for any mistakes or not meeting high sales goals. AI is being heavily integrated and PTO is now accrual based and not given at the beginning of the year anymore to avoid paying out PTO to terminated employees. You can’t transfer to other departments unless you live in Texas and work for years there.

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