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Security Service Federal Credit Union

Engaged Employer

Worst Credit Union Experience - Anonymous employee Security Service Federal Credit Union Employee Review

1.0
Jul 24, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The team members are hardworking people trying to withstand the constant haranguing from managers about selling PPC

Cons

The level of exploitation is astounding: They pay you on Wednesdays so that way they can work you from Monday to Saturday 8 - 6 and technically they don’t have to pay you overtime because the Wednesday pay period breaks up the week. Their system for transactions is archaic. It requires so much paperwork and relies on so much human error that you are bound to be called out for something. They say there is a new system on the way but with how little this company likes to spend it will be inferior. They say it isn’t a sales culture but everyday and every meeting you are being barraged with different exploitative ways to get a sell of their ppc. One way is to tell the member only about the ppc which charges a fee and if the member doesn’t resist don’t mention the free checking account. You have to bring a member into the office and harass them to not close an account because those are being tracked too. The leadership team practices old and outdated leadership tactics that base your advancement on loyalty to them.

Explore other reviews about Security Service Federal Credit Union

5.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work environment different experience

Cons

Have to meet certain marks can get quite overwhelming

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great introduction to financial institutions and the company has a strong message and desire to help employees as well as members. Amazing 401k and very good health benefits, and assistance with mortgage after 3 years employment. Also finally getting new teller tech after 18 years.

Cons

Downside is that the new CEO is extremely sales driven and the local management is 10-20 + years tenured. Several managers are often aggressive or unprofessional, play favorites, and constantly micromanage and document everything. The environment feels harsh and you will be put on improvement plans for any mistakes or not meeting high sales goals. AI is being heavily integrated and PTO is now accrual based and not given at the beginning of the year anymore to avoid paying out PTO to terminated employees. You can’t transfer to other departments unless you live in Texas and work for years there.

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