Pros
Excellent work-life balance and true remote flexibility make it easy to stay productive without burnout. Leadership is transparent and communicates clearly about expectations and direction. The team culture is supportive, and coworkers are always willing to help troubleshoot and share knowledge. The support role provides valuable hands-on exposure to real-world web filtering, DNS, SSL inspection, network behavior, and security policy enforcement, which directly builds foundational skills relevant to cybersecurity. This is a great environment for anyone looking to gain practical experience and develop technical troubleshooting abilities that transfer into broader security roles.
Cons
Compensation could be more competitive compared to similar technical support roles in the industry, but it is still fair overall. While the experience gained is valuable, salary growth may be gradual depending on role progression and tenure.