Securly

2.0

Aug 24, 2017

Recommend

CEO approval

Business Outlook

Pros

The product has good intentions to help with student safety, anti- bullying, and self-harm awareness and prevention. The founders make it very clear they are excited and genuinely do seem to care a lot about the mission of keeping kids safe online.

Cons

List is for Charlotte Office: -Complete lack of diversity. ~30 people in the office ~90% are white males. This makes for a VERY UNCOMFORTABLE work environment for women and minorities. This goes unnoticed by management outside of the Charlotte office for two reasons: 1. The company surveys are impossible to remain anonymous and honest 2. The fakeness that occurs when they are in town visiting makes it impossible for them to experience the actual day-to-day environment -No formal HR- They have a 3rd party to store employment data but nowhere to make secure formal complaints- With the office environment being what it is and the managers the ones that most (if not all) issues are with, this is a HUGE RED FLAG!!!!!!! -Managers have made inappropriate "jokes" and comments a on daily basis- they are a sexual harassment lawsuit waiting to happen - No formal on-boarding or training process - No formal processes or procedures on day-to-day tasks (Managers contradict each other daily on how they want things communicated to customers) - Management's lack of awareness/ education/ experience shows when attempting to lead team in an efficient and effective, unified manner -Management is terrible at communicating and problem-solving in a timely-manner unless it is for a new sale. All existing clients get tossed aside and are not seen as important unless they are a very large account -Managers are spiteful and will also play favorites. They have hired people into supervisor roles because they were friends- one manager/ supervisor obviously lacks experience in the field, account management, management in general, and MOST of all appropriate workplace behavior. Managers also externally hire (some from competitors) instead of promoting any of the internal prospects. -Management gets hung up on very trivial details and micromanaging instead of letting work ethic and sales performance speak for itself. -High Turnover. (Managers essentially have no-ethics. One person was let-go the day she returned from maternity leave so the team could “go in a different direction”, one was let go on a sick-day because they were "sick and out too much" but wasn't over the amount of PTO, which you have to use for sick days,that they accrued, two were blind-side let go randomly, one was fired on their first day because company let them start before a background check cleared (This company deals with CHILDREN's online records....seriously disturbing.) There is obviously very low confidentiality standards for internal information for this information to become available. This all took place within an ~4 month span. -Too focused on growing and making the numbers look good to spend time or energy on fixing many of the day-to-day issues TL;DR: Charlotte management is awful.

Securly Response

Will take this feedback and work actively on it. Diversity, HR, training, communications => we are actively working on, but will work even harder on. The no-ethics on terminations piece is Not true. Each of those situations has a story/explanation that is too sensitive to post here, but there was a humane side to these decisions which unfortunately the company doesn't get to see. One of the areas we are exploring is that an office focused on sales & support-engineering is not a "general" office environment. We are trying to inject marketing, HR, general-management/people-officers and other DNA into the mix to balance the original sales-only focus. The current CLT management is the reason the operation exists, and the company has done well. Many have left higher paying or comfortable jobs to join us given our mission. I see them working 24x7 even sacrificing their own families to help the company through these early years. I know they care a lot about the mission, and people - we have seen this many times. However, no-one and no operation is perfect, and the above items definitely will not go unaddressed. Update: I looked our May 22nd 2017 anonymous employee survey (3-months before this Glassdoor review). Sharing here in support of the my take above: Charlotte results: - 20 respondents in an office of 30. Everyone had an opportunity to submit. It was a simple Wufoo.com form hosted on a third party site that could be filled from home etc. 100% annonymous. The results were seen by the office admins before I did - so they can attest to my summary here. - Exactly 1 response with "Dissatisfied rating" for Leadership. - 14 said Extremely Satisfied with Leadership. That is 14 employees out of 20 that rated management at 5-stars 3 months before this review. Or 70% of the workforce. - 0 were dissatisfied with their immediate boss/manager. That's 0 of 20 who responded. 14 said Extremely Satisfied with their immediate bosses. That's again 70% of the work-force giving 5-stars to their bosses. - 0 were dissatisfied with their job. Almost all said very satisfied. Hopefully this shoes that a) San Jose HQ _does_ take Charlotte voice seriously. We did do a survey _before_ this Glassdoor review. b) We do see 70% of the workforce in Charlotte being 5-star happy with leadership & management. I do want to leave whoever reads this post with that - 70% 5-star ratings for management and leadership in Charlotte. Also, we _did_ do sexual harassment training, and I can say publicly here with the HR/admins in all three offices being able to see this and calling my bluff if I am making this up, but we are about to release our 2nd training to all employees in the coming week or so (that's 2 in a year). We have also openly posted notes on treating everyone with care and fairness, and specifically called out the need and focus on diversity. Here's our women's day post https://www.facebook.com/SecurlyInc/posts/1117007811759849:0 eg. Are we perfect, very likely not. Have we tried to do the right thing every single time - absolutely. Do we make hard decisions that may affect employees a lot when things don't work out - unfortunately we have to :( But will work even harder to address any remaining concerns.

Amazing idea but wrong management to execute - Account Manager Securly Employee Review

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