Decent Entry-Level Job for Someone Just Out of College - Sales Development Representative (SDR) Service Express Employee Review

3.0
Nov 24, 2021
Recommend
CEO approval
Business Outlook

Pros

• The people at this company are excellent. That is the biggest perk of working here. This community will take you in under their wing and make you feel like you belong. They truly do hire the best; kind, driven, team-oriented people, willing to give you the shirt off their backs to help you succeed. Healthy competition is purely for motivation and entertainment purposes only. • Management is very hand's off. As soon as you prove you're willing to put in the work, they'll trust you to do your job for the most part. They're also very understanding when it comes to general life interruptions/obstacles. • Hybrid remote/on-site work environment accommodations. However, they do prefer people working on-site for the benefit of team camaraderie as it does make a significant difference in productivity and overall wellbeing for most. • They're decently up-to-date on the tools/resources/platforms that are necessary to excel in the SDR field. • There is a lot of opportunity for growth within the company, but you have to set yourself apart in some way (i.e. through your personal results or finding a specific niche you excel in, which still takes time) and it's crucial to build relationships with the right people first. • The Directors (and some of the managers) within the SDR department are incredible leaders. They have HUGE hearts for each member of the team. They continuously pursue improvement in their own lives/professions, and truly want what is best for you as an individual. They will push you to a breaking point, then build you back up better than you were before… that is, if you're willing to make the necessary changes and continue to trust in them. • Health benefits are OKAY. You can expense one new book a month, pay for half your gym membership, and they'll often host fun outings/happy hours, and provide regular free meals. • It's a great opportunity to make life-long friends, develop yourself as a young working adult, recognize your weaknesses, build on your strengths, face rejections, and learn how to communicate effectively.

Cons

• Compensation. They are underpaying most of the SDRs. They haven't adjusted our base salaries to inflation. This past year they actually raised our quota and cut our commission a little bit, but presented it to us like it was an opportunity to make more... which left us all scratching our heads... • We're growing faster than management can handle and the culture has taken a serious hit because of it. Cliques are inevitably formed, but it's never really addressed with the team. Toxic banter between each other is actually encouraged sometimes. Gossip is becoming more and more of a problem and it's hardly addressed. • The systems and processes we use are broken. Your territory and the rep you're partnered with will play a HUGE role in your success, and I think management knows this... but they'll never admit it despite it being common knowledge amongst the team. Your best bet is to suck it up and pray there will be a change soon. • Too much emphasis on numbers. If you're a top performer, you'll be placed on a pedestal and offered way more opportunities to be involved in other leadership-focused activities (which makes sense). The problem is the numbers lie. An SDR can set an ample amount of meetings with the wrong people and have them "hold" without actually explaining our services over the phone or qualifying the prospect. These kinds of "top-performers" are idolized and then given opportunities to teach other SDRs, which backfires on the team's overall success. • Suck-ups are promoted, but genuine skeptics are isolated and gas-lighted until they lose their minds and leave. If a flaw in the system (and they are many) is pointed out to leadership, it's denied, brushed under the rug, and you'll be scolded for questioning the system in the first place. This is by far one of the biggest cons of being on this team. Management touts innovation and transparency, yet practical solutions, good intentions, and true talent end up walking out the door. It's heartbreaking to watch. This team will continue to slowly crumble if management keeps treating people like this and promoting the wrong people into leadership positions.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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