Leadership Issues - Anonymous employee Service Express Employee Review

3.0
Sep 12, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Culture mostly lived out among employee base. The President and other leaders care about the employees and company and have created a culture that attracts similar people. Most have a genuine pride of the company and want to work here for the long term. The companies core value is to create a culture that empowers employees to achieve their personal, professional and financial goals. Most leaders buy into it.

Cons

They’ve allowed a toxic (and bizarre) leader on the executive team to demand absurd working hours in the most inhumane way. Runs meetings with fear and his rudeness is beyond what I’ve seen tolerated anywhere. Other leaders treat people with respect and care for employees as much as they do the growth of the company. It’s difficult to comprehend how they allow this behavior to continue. This executive talks about his previous big company experience to justify his authority and why people shouldn’t question him, degrades employees and vendors in front of others in a way that is inappropriate and borderline abusive, and his teams work nights and weekends. His behavior is known through the company but I’m not sure why it’s not addressed.

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Service Express Response
3y
We appreciate you taking time to provide your feedback. This is not how we behave as a company nor how we expect our leaders to behave. We take feedback like this seriously and will dive deeper into it. In the meantime, to help yourself and others, we encourage you to share details confidentially with our HR team; it will help us better understand what we can do to improve.

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5.0
May 1, 2026
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Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
May 21, 2026
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Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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