With great promise comes great disappointment don't believe the fly wheel - Former Engineer Service Express Employee Review

1.0
Sep 11, 2024
Recommend
CEO approval
Business Outlook

Pros

The teams actually doing the work are great, committed and fun to be with.

Cons

They don't value experience they only see the cost. I heard they put a sales director on a performance improvement plan for the sales results while he was off with Cancer. There is stress and strain in lots of areas where they cut staff numbers to look more profitable so they could sell the business. People have been off sick with stress. They brought into a managed services business and after over 2 years still have no clue how to run it other than into the ground. Utterly disappointing attitude to staff and impact poor management has on customers. changing how delivering maintenance services to automate and remove all specialisation

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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