The true work-life balance that I was looking for - Associate Support Engineer ServiceRocket Employee Review

5.0
Jul 18, 2022
Recommend
CEO approval
Business Outlook

Pros

I come from a crazy work environment related to banks and consulting. When I was looking for a new healthier job, I met ServiceRocket. I was cautious about all the good stuff that the ServiceRocket members told me about how great it was to work inside the company (As job seekers, we know that companies try to sell us a great image at first). I decided to bet on the company. Do you want to know what I found? * Great work environment * Great and cheerful bosses ( they don't consider themselves above you) * A team spirit where everyone has no problem helping you at any hour. * Rich international culture ( You learn from many cultures through your team members) * Great respect for your free time. You don't live only to work. * A great number of bonuses during the year. * A lot of memes and fun talks inside the company. It's the first company (after having known the big four consulting companies, banks, energy companies, etc.) where I really project myself.

Cons

After almost a year working here, I'm glad to say that I wouldn't change anything.

Explore other reviews about ServiceRocket

5.0
Jul 28, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee-friendly company with a growth orientation. Growth of the company, which means accountability. But in a way that focuses on the machine, not the people, by which I mean, when a goal is missed or a problem occurs, the focus is on solving the problem and not on finding blame. The growth orientation also extends to employee growth. It's not always perfect, but the company consistently talks about how people can contribute and do good work and grow their skills and careers along the way.

Cons

As a partner of a publicly-traded software company it is a constant balance of art of science to prioritizing ServiceRocket's priorities and the software company's priorities. There is a little anxiety sometimes deciding when to priorities ServiceRocket's priorities and when to prioritize the partner software company. And how to communicate it.

1
5.0
Oct 17, 2024
Recommend
CEO approval
Business Outlook

Pros

I've been working at SR about 2 years and have thoroughly enjoyed my time here. The company culture is incredibly supportive, and my colleagues are always willing to lend a helping hand.

Cons

I have no comments about cons, management has been great to me.

1
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