Good place to work and develop your career growth - Technical Writer ServiceRocket Employee Review

5.0
Oct 17, 2022
Recommend
CEO approval
Business Outlook

Pros

- Teams are very team-oriented and friendly - Product managers and engineers are cool and helpful. They take the time to make sure you understand and have all the information you need to get your job done - Freedom to make decisions, as long as you can justify them properly - WFH and a lot of cool monetary compensation and benefits - Able to voice out dissenting opinions without fear of repercussions (though I'd have to admit there's a certain skill to go about doing it properly)

Cons

- May get a little overwhelming when there's multiple products to oversee. They've expanded the tech writing team since I left so maybe that's no longer an issue.

Explore other reviews about ServiceRocket

5.0
Jul 28, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee-friendly company with a growth orientation. Growth of the company, which means accountability. But in a way that focuses on the machine, not the people, by which I mean, when a goal is missed or a problem occurs, the focus is on solving the problem and not on finding blame. The growth orientation also extends to employee growth. It's not always perfect, but the company consistently talks about how people can contribute and do good work and grow their skills and careers along the way.

Cons

As a partner of a publicly-traded software company it is a constant balance of art of science to prioritizing ServiceRocket's priorities and the software company's priorities. There is a little anxiety sometimes deciding when to priorities ServiceRocket's priorities and when to prioritize the partner software company. And how to communicate it.

1
5.0
Oct 17, 2024
Recommend
CEO approval
Business Outlook

Pros

I've been working at SR about 2 years and have thoroughly enjoyed my time here. The company culture is incredibly supportive, and my colleagues are always willing to lend a helping hand.

Cons

I have no comments about cons, management has been great to me.

1
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