Best if you're just getting started - Senior Technical Consultant ServiceRocket Employee Review

4.0
Nov 23, 2022
Recommend
CEO approval
Business Outlook

Pros

If you're just getting into the field, ServiceRocket does a great job at preparing you for your career. It's a pretty decent place to work, and most managers do actually care and do a good job depending on who you get. The work is challenging but fun, and the teammates are unmatched in their reliability.

Cons

As a senior consultant, I have found that I could find better organization and pay somewhere else. They lowballed my base salary and tried to make up for it with a large bonus but the bonus is based on company profits and goals that you have to make for yourself. The goals are something that the CEO came up with recently but everyone hates them. You have to waste your time doing them for really no benefit besides ensuring you get your bonus.

Explore other reviews about ServiceRocket

5.0
Jul 28, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee-friendly company with a growth orientation. Growth of the company, which means accountability. But in a way that focuses on the machine, not the people, by which I mean, when a goal is missed or a problem occurs, the focus is on solving the problem and not on finding blame. The growth orientation also extends to employee growth. It's not always perfect, but the company consistently talks about how people can contribute and do good work and grow their skills and careers along the way.

Cons

As a partner of a publicly-traded software company it is a constant balance of art of science to prioritizing ServiceRocket's priorities and the software company's priorities. There is a little anxiety sometimes deciding when to priorities ServiceRocket's priorities and when to prioritize the partner software company. And how to communicate it.

1
5.0
Oct 17, 2024
Recommend
CEO approval
Business Outlook

Pros

I've been working at SR about 2 years and have thoroughly enjoyed my time here. The company culture is incredibly supportive, and my colleagues are always willing to lend a helping hand.

Cons

I have no comments about cons, management has been great to me.

1
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