Great People and Work Environment, but Room for Management Growth - Software Engineer ServiceRocket Employee Review

4.0
Sep 19, 2024
Recommend
CEO approval
Business Outlook

Pros

The people are amazing to work with, making the workplace fun and comfortable. There's plenty of support to learn everything you need to know and more. The work-from-home policy provides an excellent work-life balance and work culture that’s hard to beat.

Cons

My position is unique in that I've been moved around a lot. While I've had great managers in the past, recent management has failed to acknowledge the contributions I've made. In my experience, it's not about how much you deliver, how long you stay, or your expertise—management places significant emphasis on how well you network. Despite my dedication and expertise, my direct contributions were not adequately recognized. Success in this environment seems to be more closely tied to involvement in broader activities rather than actual work performance.

Explore other reviews about ServiceRocket

5.0
Jul 28, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee-friendly company with a growth orientation. Growth of the company, which means accountability. But in a way that focuses on the machine, not the people, by which I mean, when a goal is missed or a problem occurs, the focus is on solving the problem and not on finding blame. The growth orientation also extends to employee growth. It's not always perfect, but the company consistently talks about how people can contribute and do good work and grow their skills and careers along the way.

Cons

As a partner of a publicly-traded software company it is a constant balance of art of science to prioritizing ServiceRocket's priorities and the software company's priorities. There is a little anxiety sometimes deciding when to priorities ServiceRocket's priorities and when to prioritize the partner software company. And how to communicate it.

1
5.0
Oct 17, 2024
Recommend
CEO approval
Business Outlook

Pros

I've been working at SR about 2 years and have thoroughly enjoyed my time here. The company culture is incredibly supportive, and my colleagues are always willing to lend a helping hand.

Cons

I have no comments about cons, management has been great to me.

1
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