Client Care is horrible - Anonymous employee Sevita Employee Review

1.0
Sep 21, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The clients are the only pro. Beautiful people who deserve more than Mentor’s care.

Cons

The pay is ridiculous for the work. Responsible for what should be nursing duties. Lack of accurate reporting of client injuries and incidents. Behavior plans are a joke, outdated, and ineffective. Due to the pay rate the quality of employee is overall lackluster even though many have their heart in the right place. Paperwork such as fire drills and daily support records are often incomplete or flat out falsified. No breaks on often 12-16 hour shifts. Lack of adequate training on behavior plans and medical needs.

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Sevita Response
7y
We're sorry you had this experience. We are deeply troubled by your review, and take matters such as this very seriously. Although you are no longer with us, we encourage you to contact the Compliance Hotline so we can investigate further. The number is located under the "What We Promise" tab. Thank you for all that you did for the people we are privileged to serve.

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5.0
Jul 2, 2026
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CEO approval
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Pros

Easy to learn how to do the job

Cons

On call 24/7 even if your off

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Sevita Response
1w
Thank you for being a part of this great organization! Our employees and culture are the key to our success. So, THANK YOU!
2.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good relations with PBS sometimes Good pay

Cons

Management is horrible. You may get a good house manger, but their supervisor are terrible. They all get together in some type of clique and even have favorite employees where they put them in a new position simply because of their connections. The Program Directors and Area Directors lie on employees just to cover up their involvement and save themselves from being written up. There is no fairness when working at this company. You can get in trouble for something and a Program Director, Area Director, or even house manager can do the same thing and have their coworkers cover for them. They talk about chain of command a lot but when you actually follow it, it only comes back to bite you. If they want you gone your gone. I've seen it happen to two house mangers where one was lied on and almost faced criminal charges (now dismissed) and the other forced to leave or face a charge that was not their fault for problem that happened before they got there. It's all basically like a bad toxic parent and family. You can speak out to what's going on, but they refuse to listen or get mad because you're pointing it out. They speak In a raised voice, you match it ad get called disrespectful. You point out that they are doing the same thing and it's apparently how they talk. You talk about something private that's going on in your life between a manger or program Director and the next thing you know all your coworkers know.

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Sevita Response
1mo
Thank you for your feedback. We genuinely appreciate your suggestions and feedback.
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