Don't waste your time. - Anonymous employee Shake Shack Employee Review

2.0
Sep 18, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- 60% employee discount on days that you worked - 20% on days you do not - medical insurance - student schedules - Sounds great on paper

Cons

- Not too sure about all the other locations but you can guarantee you will never get out when you are supposed to regardless what they tell you. - Little work-life balance - Managers will literally just stand around the kitchen and watch their overworked employees struggle and even disempower their team with condescending questions why they're not working hard enough. - Very high turnover rate due to poor management. - While there is a multitude of great characters that come and go at the Shack they eventually realize that favoritism and moving up is essentially impossible even for the hardest workers being there 2+ years due to the fact all the managers are hired from outside. They always push the Shack "family" phrase around and it's honestly insulting. Don't compare that sweatshop to family please.

Explore other reviews about Shake Shack

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The salary was pretty good, good benefits and everyone working there were really nice

Cons

A little dirty sometimes, and can be pretty stressful

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive salary. Generous PTO and vacation accrual. Good benefits package. Opportunities for growth and development.

Cons

Ongoing management turnover and staffing shortages. Difficulty hiring enough managers to properly support the business. The culture the company promotes no longer feels as strong as it once did, resulting in a less positive work environment.

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