Is Shake Shack a good company to work for as a Crew Member/Grill Cook?

Crew Member/Grill Cook professionals working at Shake Shack have rated their employer with 2.9 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of Shake Shack employees being 3.3 out of 5 stars. Search open Crew Member/Grill Cook Jobs at Shake Shack now and start preparing for your job interview by browsing frequently asked Crew Member/Grill Cook interview questions at Shake Shack .

Does Shake Shack pay Crew Member/Grill Cook employees well?

Crew Member/Grill Cook professionals rate their compensation and benefits at Shake Shack with 2.6 out of 5 stars based on 17 anonymously submitted employee reviews. This is 23.7% worse than the company average rating for salary and benefits. Find out more about Crew Member/Grill Cook salaries at Shake Shack.

What are the top reviewed jobs at Shake Shack?

Team Member (179) , Crew Member (99) , Manager (76) , Trainer (75) , Cross Trainer (58) , Cashier (54) , Line Cook (46) , General Manager (44) , Part Time Service Crew (41) , Shift Manager (37) , Kitchen Staff (23) , Shack Trainer (22) , Restaurant Manager (21) , Cook (20) , Crew Member/Grill Cook (19)

What are the pros of working at Shake Shack according to real employee reviews?

"Good pay and are flexible" ((in 242 reviews)); "Great people work there and make it worth the struggle" ((in 84 reviews)); "Good coworkers can be fun when things are going smoothly , growth environment if you know the right people ." ((in 61 reviews)); "The company also has great benefit programs available to all types of workers." ((in 59 reviews)); "good because free food very nice" ((in 46 reviews))

What are the cons of working at Shake Shack according to real employee reviews?

"Poor management as there were always MIT’s that we needed to train and therefore didn’t know how to organize the work flow or people successfully." ((in 155 reviews)); "Rude managers who are disrespectful and talk down to employees" ((in 143 reviews)); "Long hours and gets bored especially when theres no order" ((in 83 reviews)); "Favoritism, Bullying, Sexism (some places not all) barely any days off, Unfair balance between work and home." ((in 47 reviews)); "Break was short and unpaid even after being on your feet for 8+ hours they can easily afford paid breaks." ((in 37 reviews))

Skip to content Skip to footer

Notifications

Shake Shack

Shake Shack Crew Member/Grill Cook reviews

2.9

56% would recommend to a friend

(17 total reviews)

Rob Lynch

100% approve of CEO

14% positive business outlook

Ratings by category

3.5

Work/Life balance

2.7

Culture & values

2.6

Senior management

2.6

Compensation and benefits

2.3

Diversity & inclusion

2.1

Career opportunities

Crew Member/Grill Cook employees have rated Shake Shack with 2.9 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Crew Member/Grill Cook professionals have an average working experience there. Shake Shack is rated 21% below average by Crew Member/Grill Cook professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

3.0

Apr 13, 2026

Supportive policies but summer heat can be tough

Crew member/grill cook

Recommend

CEO approval

Business Outlook

Pros

Friendly staff and supportive policies implemented

Cons

Incredibly hot during the summer

3.0

Jun 28, 2025

Hard Work, Not Enough Pay

Crew member/grill cook

Recommend

CEO approval

Business Outlook

Pros

Steady Income Better Benefits Compared to Competitors Team Player Atmosphere Great Food Most Co-Workers Friendly

Cons

DEI Conscious Very Hard Work (Grill) Pay Could Be Higher Management a bit too "corporate" feeling

4.0

Feb 20, 2025

Shake Shack wage

Crew member/grill cook

Recommend

CEO approval

Business Outlook

Pros

Wage is increased by tips

Cons

Hours sometimes aren't given. Manager wants to cut cost alot gets mad sometimes.

Viewing 1 - 3 of 17 Reviews

Top companies for "Compensation and Benefits" near you

Starbucks

3.7★Compensation & Benefits

Chick-fil-A Corporate

3.7★Compensation & Benefits

Raising Cane's

3.8★Compensation & Benefits

The Cheesecake Factory

3.5★Compensation & Benefits

Jobs at Shake Shack

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member

Part Time Team Member

Shake Shack reviews FAQs

Shake Shack reviews Shake Shack Crew Member/Grill Cook reviews

Shake Shack

Shake Shack Crew Member/Grill Cook reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive policies but summer heat can be tough

Hard Work, Not Enough Pay

Shake Shack wage

Top companies for "Compensation and Benefits" near you

Jobs at Shake Shack

Shake Shack reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Shake Shack reviews FAQs

Jobs at Shake Shack