Pros
You work with smart and dedicated colleagues who are also very nice people. The company has high standards and so do the people. The work can be varied and challenging, you learn a lot, even with many years' experience like myself. The office environment is great. The benefits old-fashionedly good, and likely to be reduced over time. Addressing D&I is genuinely lived.
Cons
With reducing the amount of staff, it is unrealistic to continue with the same gold standard service, but is not understood by HR leadership, or it is convenient to ignore it and rely on the hardworking staff to try and deliver to a very high standard, forgoing a good work/life balance. After reorgs there is hardly any comms to people on who they work with now, you have to figure it out yourself, though the Outlook Addressbook. There is no comms on what to stop, start or continue to do after a reorg. Which means that junior people keep doing it all. The HR Chief Ronan Cassidy is not believable and out of touch. Staff in the service centres have limited growth opportunities, which means there is turn-over when they realise this.