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Shields Health Solutions

Engaged Employer

If you enjoy high stress & unrealistic expectations - Patient Support Associate Shields Health Solutions Employee Review

2.0
Mar 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, remote work from home, generous PTO and health insurance from day one, supportive teammates

Cons

Very high stress, unrealistic expectations, end to end prior authorization ownership including appeals and end to end patient financial assistance ownership with unrealistic metrics, employee burnout and high employee turnover.

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Shields Health Solutions Response
3mo
Thank you for sharing your experience. We’re glad you found value in our remote flexibility, benefits, and supportive colleagues. At the same time, we recognize that the scope of responsibilities and expectations you described can feel overwhelming, particularly for new team members. Your feedback on training, clinic coverage, and management support provides important insight as we continue evaluating our processes and approach.

Explore other reviews about Shields Health Solutions

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and the job is work from home.

Cons

Nothing to complain about yet.

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Shields Health Solutions Response
4d
Thank you for sharing your experience! We're glad to hear that you've had a positive start at Shields and that our remote work environment and work-life balance have contributed to your experience. We appreciate your feedback and are thrilled to have you on the team.
1.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not sure The only thing I can think of is the benefits and that’s it which is a way to get employees in

Cons

The workplace culture feels very toxic and unprofessional. Instead of a collaborative healthcare environment, it often feels more like being back in high school, with cliques, gossip, favoritism, and constant “mean girl” energy., I experienced an atmosphere where coworkers seem more interested in talking about people than helping them succeed. The environment is draining, stressful, and makes it difficult to focus on patient care and professional growth. Management does little to improve the situation. Concerns are not addressed appropriately, and the culture seems to be accepted rather than corrected. Rather than feeling valued and supported, I feel micromanaged, judged, and isolated. Healthcare is already stressful enough without having to deal with workplace drama every day. If you are considering working here, I strongly recommend asking detailed questions about team dynamics, management support, employee turnover, and workplace culture before accepting a position.

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Shields Health Solutions Response
4d
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. At Shields, we are committed to fostering a respectful, supportive, and collaborative workplace, and we take concerns about culture and employee experience seriously. Feedback like yours helps us identify opportunities for improvement, and we will take your comments into consideration as we continue to strengthen the employee experience.
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