Is Shields Health Solutions a good company to work for?

Shields Health Solutions has an overall rating of 3.6 out of 5, based on over 382 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 69% of employees would recommend working at Shields Health Solutions to a friend and 65% have a positive outlook for the business. The best reviews about Shields Health Solutions have been left by employees working as Patient Outreach Coordinator , Manager of Patient Services and Pharmacy Liaison .

Does Shields Health Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Shields Health Solutions employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Shields Health Solutions. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Shields Health Solutions?

69% of Shields Health Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shields Health Solutions 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Shields Health Solutions?

Specialty Pharmacy Liaison (67) , Pharmacy Liaison (38) , Patient Support Advocate (26) , Liaison (12) , Manager of Patient Services (12) , Patient Outreach Coordinator (11) , Pharmacy Technician (8) , Manager (7) , PSA Patient Service Associate (7) , Patient Engagement Specialist (6) , Pharmacist (5) , Director (4) , Pharmacy Liason (4) , Analyst (3) , Certified Pharmacy Technician (3)

What are the pros of working at Shields Health Solutions according to real employee reviews?

"Great values and culture!" ((in 34 reviews)); "The pay is decent for some." ((in 29 reviews)); "Shields offers great benefits and appreciates their employees." ((in 28 reviews)); "It’s full of awesome team mates" ((in 12 reviews)); "Great work life balance and the job is work from home." ((in 10 reviews))

What are the cons of working at Shields Health Solutions according to real employee reviews?

"Bad management will ask you to double your work load then get mad when you fall behind." ((in 18 reviews)); "Training is absolutely horrendous especially for medical was told 2 weeeks training was alone 3rd day." ((in 11 reviews)); "Favoritism, no real support , can’t trust anyone" ((in 7 reviews)); "Managers are given these promotions based on how much they are willing to do the dirty work, not on experience." ((in 6 reviews))

What are employees saying about Shields Health Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Shields Health Solutions layoffs and their outlook for job security at Shields Health Solutions in 2026.

What are the top reviewed Shields Health Solutions locations?

Stoughton , New York , Phoenix , Boston , Aurora , Springfield , Worcester , Atlanta , Albany , Bronx , Houston , Hartford , Tampa , Quincy , Norfolk , Binghamton , Kalamazoo , Washington , Dallas , San Antonio , Colorado Springs , Hanover , Chicago , Fairfax , Mount Sinai , Battle Creek , Charlotte , Cary , Kenedy , Irving

Shields Health Solutions reviews

3.6

69% would recommend to a friend

(376 total reviews)

Michael Ham

72% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (376 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Shields Health Solutions has an employee rating of 3.6 out of 5 stars, based on 376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shields Health Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

376 reviews

4.0

Jul 2, 2026

Remote options available, but can feel isolating

Patient outreach coordinator

Recommend

CEO approval

Business Outlook

Pros

Work from home, remote options for most roles

Cons

Work from home can be lonely

Shields Health Solutions Response

3d

Thank you for sharing your feedback. We're glad to hear you value the flexibility of our remote work environment. We also recognize that remote work can sometimes feel isolating, and we continue to explore ways to foster connection, engagement, and collaboration among team members. If you have not done so already, we would encourage you to take a look at our various Employee Resource Groups - they often plan remote and in-person group activities to help you meet team members across Shields. We appreciate your perspective and your contributions to the team.

1.0

Jun 27, 2026

Toxic culture undermines benefits and employee support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Not sure The only thing I can think of is the benefits and that’s it which is a way to get employees in

Cons

The workplace culture feels very toxic and unprofessional. Instead of a collaborative healthcare environment, it often feels more like being back in high school, with cliques, gossip, favoritism, and constant “mean girl” energy., I experienced an atmosphere where coworkers seem more interested in talking about people than helping them succeed. The environment is draining, stressful, and makes it difficult to focus on patient care and professional growth. Management does little to improve the situation. Concerns are not addressed appropriately, and the culture seems to be accepted rather than corrected. Rather than feeling valued and supported, I feel micromanaged, judged, and isolated. Healthcare is already stressful enough without having to deal with workplace drama every day. If you are considering working here, I strongly recommend asking detailed questions about team dynamics, management support, employee turnover, and workplace culture before accepting a position.

Shields Health Solutions Response

3d

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. At Shields, we are committed to fostering a respectful, supportive, and collaborative workplace, and we take concerns about culture and employee experience seriously. Feedback like yours helps us identify opportunities for improvement, and we will take your comments into consideration as we continue to strengthen the employee experience.

3.0

Jun 25, 2026

Straightforward work with changing expectations and weak management

Specialty pharmacy liaison

Recommend

CEO approval

Business Outlook

Pros

Once you know the job - everything is very straight forward. Great benefits

Cons

What is expected of you is constantly changing. Management is not very supportive.

Shields Health Solutions Response

3d

Thank you for taking the time to share your feedback and for your many years with Shields. We're glad to hear you enjoyed the work and valued our benefits. We also appreciate your comments regarding evolving expectations and support. As we continue to grow, we remain focused on strengthening communication and leadership support across the organization. We wish you all the best in your future endeavors.

Viewing 1 - 3 of 376 Reviews

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Jobs at Shields Health Solutions

Pharmacy Technician Outreach Manager

Pharmacy Technician Outreach Manager

Pharmacy Technician Outreach Manager

Pharmacy Technician (Refill Calls)

Specialty Pharmacy Operations Manager