After around two years, Finaro was acquired by Shift4, and the Malta office became the head office for EU processing. Unfortunately, from that point onward, things started to go downhill. The work environment shifted dramatically and became very “American-style” in the negative sense: heavy on expectations, very light on support, recognition, or employee well-being.
Hard work was not rewarded, and there were no clear paths for progression despite raising these concerns multiple times. Support from management was lacking, and feedback often went unheard. One of the most frustrating aspects was being offered a remote position when deciding to move to another country, only to have every discussion related to pay, nonexistent benefits, or unfair RSU distribution consistently handled above my head with reasoning that 'I am working remotely and other people not, therefore, I should be grateful'.
Following the acquisition, many colleagues began leaving the Malta office. The lack of staff became very noticeable, yet no meaningful support or action was taken to address the workload or to support the remaining employees. Morale declined significantly as a result.
