Pros
Great benefits, offers a retirement plan, and paid vacation and sick time that increases throughout the years. I have been able to work from home during the Covid pandemic and the company went over and beyond to make sure their employees were equipped with all the tools needed. The company is always expanding, so there is always room for advancement. My team members have become a second family to me and that is something that is very important, because it isn't a one-person job. We are all a team and one big family at the end of the day. The schedules offered allow you to have a home and work life balance. My management team has always worked with me on scheduling changes when I needed them and as soon as I needed them. Our CEO is present and he acknowledges us and appreciates the work we do on a daily basis. Most bigger companies you will not see that from the CEO. Training is provided for all new hires for a set amount time, and team leads and managers are always available for assistance if need be.
Cons
We are a fast pace and high volume call center. It can become overwhelming some days.
