Pros
Benefits were decent. Pay depending on your level was good. Back when the offices in Maryland were Merchant Link (before the hostile takeover) there were a lot of opportunities depending on how much effort you put into your job. Some of the employees who had been there from near the beginning of Merchant Link are incredibly knowledgeable and willing to share that knowledge. Too bad Shift4 didn't value most of them.
Cons
- Call center tech support reps are treated like numbers and you better perform or you're out. - Human Resources is NOT on your side. Good luck going to them for any support, especially if you're management. - Favoritism is rampant. If some employees are in good with upper levels, they can get away with just about whatever they want. - People of particular ethnicities "stick together", and quite a few employees operate in a clique-type mindset about their jobs. - Knowledge sharing isn't really a thing anymore. Everyone is scared for their jobs, and will withhold information so they are seen as "irreplaceable" - After Shift4 bought Merchant Link, they sent a company-wide email saying that they had no plans to alter the structure of the company they had just purchased and that everyone was valuable to them. Guess what they did the next day? They gutted half the company. Then over the next month they gutted more in day-long layoffs. - The CSO Scott originally worked for Merchant Link. He knowingly helped push out a faulty and difficult to program product for the EMV chip card change-over, jumped ship to Shift4 after it was clear the product was crap, then helped orchestrate the eventual purchase of Merchant Link and subsequent gutting. - If you're looking for employment with Shift4 and the office is in Silver Spring, MD or Tempe, AZ, DON'T DO IT. They will more than likely shut down those offices as they migrate their customers to their own platform. I keep in contact with employees that are still in the company or have recently been let go, and the sentiment in these particular offices are that it's just a matter of time. - Shift4 has a terrible reputation in the industry and it's deserved. Most of the very positive reviews are not in these 2 particular locations. And a lot of them sound pretty phony compared to what actual employees have shared. ------------------------------------------- Not really anything else to say. Can't really speak to the rest of the company elsewhere in the country, but if you're considering employment with them in Arizona or Maryland, please look elsewhere. It's not worth the strong possibility of looking for another job sooner than you anticipated.
