Toxic position. Little to no advance opportunties. High turnover rate. I've seen new hires that went through training but when they get on phones, they quit. You are Controlled and the micromanagement tactics are incredible. Basically, they are making money off elderly people and selling appts. Think of your parents that are retired and being harassed everyday with a call about doing a health evaluation. It suppose to be optional but you have to be pushy, provide rebuttals and force them to do it to help with your appts per hour. If you not making those appts, get ready to be put on displinary action. The script does not relate to all the plans, too long and does not flow very well but quality grade you . To many goals to meet. Spend 40 hours on a dialer each day talking with members can be exhausting and stressful. Calling out ir taking a day off is looked at negative. System issues, providers not showing up, canceling appts but the MEC get blame for it affecting our completion rate. The MEC doing all the higher ups dirty work while they get a salary with bonuses. Even the managers have to save there job or they will get written up for not disciplining there team. This is not a career but a campaign that can be shut down anytime. I do not recommend this job to anyone. If you arrange College graduate, don't apply here.
