Not for the non-suck up type - Customer Service Team Lead SilverRock Employee Review

2.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Who doesn’t love working from home?

Cons

Zero growth opportunities. They advertise “promoting from within” but beware - they often poach from Drivetime or Bridgecrest rather than promoting very deserving internal SilverRock employees. If you question or challenge literally anyone superior to you, or - in my experience, refuse to engage in inappropriate conduct with direct managers, you will be barred from promotion let alone decent treatment.

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SilverRock Response
2y
Thank you for sharing your experience as a Customer Service Team Lead. Working from home can offer greater flexibility and convenience, and many employees find it to be a positive aspect of their job. We're glad you've had the opportunity to experience this benefit. We're sorry to hear that you feel there are limited growth opportunities within the company. We value internal promotions and aim to provide opportunities for our employees to advance their careers. Thank you for your contributions during your time with us, we wish you all the best in your future endeavors.

Explore other reviews about SilverRock

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is great

Cons

None to advise at this time.

4.0
Apr 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good.

Cons

Takes a while to get promoted

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SilverRock Response
1mo
Thank you for sharing your experience as a current team member. We’re glad to hear you’ve found a strong work-life balance at SilverRock, as supporting our team members’ well-being is something we truly value across the Family of Brands. We appreciate your feedback around the promotion timeline. Career growth and advancement processes are continually reviewed on an annual basis as part of our ongoing investment in development, training, and leadership support. Thank you for being part of the Family of Brands, and we wish you continued success.
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