SilverRock reviews

3.9

74% would recommend to a friend

(76 total reviews)
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Mary Leigh Phillips

83% approve of CEO

61% positive business outlook

SilverRock has an employee rating of 3.9 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SilverRock employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

76 reviews
5.0
Nov 15, 2025

Great Team Collaboration

Recommend
CEO approval
Business Outlook

Pros

The management staff cares. You have a great support structure. They give you every tool you need to succeed. Only thing you need to bring is self motivation and the drive to succeed.

Cons

Good work is rewarded with more work.

avatar
SilverRock Response
6mo
Thank you for sharing your experience and for being a valued member of SilverRock! We’re glad to hear you appreciate the support from management and the tools provided to help you succeed. We also appreciate your feedback and advice, recognizing hard work while managing workloads is something we continue to focus on, and your perspective helps us as we grow and evolve. We appreciate your feedback and are grateful for everything you contribute every day!
1.0
Jun 22, 2016

Regional Sales Executive

Recommend
CEO approval
Business Outlook

Pros

Payday every other Friday. Base pay higher than other VSC companies. They give you a car allowance and pay for gas.

Cons

Management knows absolutely nothing about the warranty business. Currently the product offering is limited. The administration is a joke. Dealers are not even able to do simple things like reprint contracts after sale or have consistent billing. Silver Rock was the warranty company for Go Financial which went out of business after three years and laid off over 250 people! The same management that managed Go Financial and ran that company into the ground. Management consist of nobody that has ever worked in the warranty business! Management has interviewed managers from other companies only to obtain inside information extend job offer to make candidate more comfortable at giving more inside information only to pull job offer last minute!!

1.0
Aug 5, 2016

Perspective employees beware!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, competitive base pay, regional managers are great.

Cons

Senior leadership (the people who make the decisions on what is a priority) do not have any understanding of the ancillary product business which leads them to making incredibly poor decisions on new products they want to rollout and have their reps waste time nonsense initiatives that won't truly impact sales in a positive manor. Product quality and marketing maternal is subpar compared to competitors in terms of coverages offered making it hard to obtain sales, and incredibly easy for competitors to steal Silverrock business. Known for denying claims resulting in loosing chunks of the small dealer base they have. Beware of the "$100k potential" pay plan as its not obtainable with the product they have. Compensation plans change every 3-4 months to work in the company's favor and prevent employees from making too much money. Company shows major signs of financial distress (Silverrock is taking incredible losses every month) as they had to close their sister finance company (GO Financial), and will not spend money on simple small things such as marketing materials that their sales team needs to be competitive, and help their dealers sell product. The positive reviews you see on here are from the senior leadership team and from employees that the leadership team made very strong suggestions to leave good reviews to offset the bad ones that they are getting. CEO and the owner have been in trouble for securities fraud, are known trouble makers among the other business' that they invest in, and can't be trusted to be transparent and make ethical business decisions that hurt some employees at the benefit of their pocketbook.

Viewing 1 - 3 of 76 Reviews

Glassdoor has 76 SilverRock reviews submitted anonymously by SilverRock employees. Read employee reviews and ratings on Glassdoor to decide if SilverRock is right for you.