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Thank you for your feedback.
With over 7,000 responses to date to our patient satisfaction survey across close to 200 practice locations, we’re confident in the integrity of our survey process. 99.9% of patients say that they were happy with their decision to treat with Image-Guided SRT, and 99.8% said that they would recommend the procedure to others. We stand by these findings.
Our radiation therapists are NOT salespeople and are not paid based on the number of patients treated. They are expected to educate patients on the benefits of Image-Guided SRT so that those patients can make better-informed treatment decisions, whatever those decisions may be. They do this not to “make a sale” but because it’s the right thing to do. For us, it truly is first and always about the patient.
Yes, it does take 30 hours per week to keep your full-time benefits. This is not simply our policy, it’s a regulatory requirement per the Affordable Care Act (ACA).
We encourage all employees to share their thoughts and concerns. We have a compliance hotline, and for those in the corporate office, we have a suggestion box and have frequent town hall meetings.
We absolutely do emphasize our mission, vision, and values every chance we get. We’re proud of who we are and what we do.