Not an aviation company - Flight Operations Specialist Skywise Employee Review

This is speaking from a Flight Operations Specialist perspective. This is not the place to be if you want to advance your career in aviation. As a flight operations specialist, your function is to troubleshoot the flight planning software when the airline has an issue. We are not licensed dispatchers and we do not dispatch flights. They might say we do dispatch flights but we don't and we do not have a chief flight dispatcher. However, some of us have flight dispatch and pilot backgrounds. And that experience is being wasted. NAVBLUE has a typical North American/boomer business mentality and they fail to see why, they can't compete with other similar companies. The department makes you do a "mini dispatch" exam in the interview process, for what reason, I'm not sure. This is more of a customer/tech support role and not a flight operations role. The company does not provide proper training and does not have a designated trainer. There is no room for advancement and no salary increases. Management has no training in flight dispatch and scant experience in aviation. Management treats the department more like a call center and only care about their SLA's and KPI's. We are asked about how to improve the department but none of our ideas are ever considered. The Flight Ops department gets a bad name because of the way we are trained to deal with tickets. We are trained to do an initial investigation, if the issue can't be resolved, it's then sent to another department for further investigation. The turnaround time for ticket resolution ranges from 1-5 days. This leads to the airlines becoming frustrated and angry with the department. The Flight Ops department is stuck in the middle waiting on resolution from others. Other departments that should be 24/7 are not and are understaffed or have been outsourced. There used to be a 24 hour NOTAM team but as mentioned they have been outsourced. Other “aviation departments” within Navblue will most likely be outsourced as well. Being associated with Airbus, you think this would be great for your aviation experience but it's not. It's an embarrassment to work here. Do not bother applying, it's a dead end job