Horrible Start Up gone terribly wrong - Patient Ambassador Smart Arches Employee Review

1.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is decent however not for the amount of work involved. Patient ambassadors are responsible for scheduling their own leads, seeing consultations, sales, some marketing, some operations, medical clearances (which no one else in the office helps with). When you look at the bigger picture, PAs should be paid way more. Not a TRUE SALES job. Getting commission is always a pro but not at 1%

Cons

- Having the person in charge of sales and expecting them to focus on sales while chasing down every surgery’s medical clearance is a disaster, then to get barked at when your not making sales because your doing medical clearances - no clean cut processes, everything and everyone is all over the place - HORRIBLE CULTURE the worse I have ever experienced - Doctors get away with talking disgusting to you and about you and patients (HR does not do anything!) - Patients hounding you for refunds the company takes forever to pay on - Always having to figure out how to cover up the illegal insurance billing (they take PPO insurance but the company will tell you to tell patients it’s full price with no insurance write offs)

Explore other reviews about Smart Arches

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, communication, PTO, leadership understanding situations.

Cons

Nothing really, all jobs have their ups and downs. Just got to speak to leadership directly when there is an issue. Not your co-worker.

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart Arches is a fast-growing dental organization that truly focuses on patient experience, innovation, and team culture. The company invests heavily in technology, training, and operational support, which creates an environment where employees can grow professionally while helping patients regain confidence through life-changing dental care. The leadership team is forward-thinking and continuously works to improve systems, communication, and the overall employee experience. There are strong opportunities for career advancement, especially for people who are motivated, adaptable, and passionate about dentistry and patient care. One thing that stands out is the company’s commitment to creating a luxury-level patient experience while still maintaining a supportive and collaborative work environment internally. If you enjoy working in a high-energy, patient-focused culture that values teamwork, innovation, and personal development, Smart Arches is a great place to build a career.

Cons

The environment can be fast-paced, especially during periods of growth and operational changes. Communication between departments continues improving as the company expands, but leadership appears receptive to feedback and process improvements.

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