Pros
AtlasSmart IMS - Currently working as L2 Network Engineer inAtlas Smart IMSsinceOct-2019- Oct 2020 + HCL Tech - Worked as TAC Engineer on ST Microproducts for Customer presence in NAR and MST from -Jan 2018to May 2019. + HCL Tech - Worked as network Engineer L1 for HPCL Customer Based from -Nov 2016to Dec 2017 + Reno vision Automation Services Pvt Ltd– Working as anAssociate Network Engineer
Cons
• Proven abilities in resolving escalated customer service issues by handling escalations & customer’s complaints and ensuring total customer satisfaction through multiple excellent CSATs and Client Choice Awards. • Experience in Networking industry experience and knowledge of products and protocols. • Received various awards for technical excellence, customer handling and mentoring skills. • Working software development tools (GDB), source code control environment (Git, Jenkins). • Quick learning ability with proficiency in troubleshooting.
