Experience with SmartIMS - IT Administration Smart IMS Employee Review

1.0
May 4, 2023
Recommend
CEO approval
Business Outlook

Pros

No proper management and Manager will not attend the client call just before two munities of call manager will call one team member says child is not well wife is not well all excuse to skip the client call and ownership of escalation update

Cons

Taking the credit or team member and showcasing the efforts that he had spend rather the team was not helpful suddenly removing the team member if team member question about the project are escalation and stating that employee is not good with team member are escalation received from client using free tool for client infra and charging billing for the free tool. Most like want to share manager and Directory force employee to give recommendation on LinkedIn and other social website. Very recently this incident happed once of the directory request for recommendation on his LinkedIn which was ignored by me and he made me to go out of company by saying HR team that escalation was received from client but ignored to show the mail very bad manager are they in company Thus the company is not growing and most of the org are not even aware that smartims company is there Director forces employee to bring food and ask team member to send bill to accounts team stay the he would approve this is very cheap mentally of Director and most of the manager will not follow process and ask the team member to follow in team few team Director treat spl after lot of escalation shared by client he does even brother about the person and just comment on other team escalation. Manager create sceen that exit employees call other team and scold about the manager this worst thing happening in company that the thing most of the employees are moving out

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Smart IMS Response
2y
Your experience seems unfortunate. Escalating to the ICC (Internal Complaints Committee) at the right time helps. Regret inconvenience There is no value to just legacy or tenure. Escalating to the ICC (Internal Complaints Committee) at the right time helps. Regret inconvenience

Explore other reviews about Smart IMS

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Management is friendly and courteous.

Cons

Hourly pay rate for temporary Contractors working remotely is very low.

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Transparent, Flexible and opportunity to learn. Supportive leadership and team

Cons

Growing organization and can be more structured.

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Smart IMS Response
5mo
Thank you for taking the time to share your kind words. We're truly grateful for your support.
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