Lots of upside with some challenges - New Business Representative Smartsheet Employee Review

4.0
Jun 16, 2021
Recommend
CEO approval
Business Outlook

Pros

- Great product that is consistently developing and highly competitive in market - Team is highly motivated and competent, good mix of perspectives and backgrounds - Fast-moving sales cycle, with generally consistent inbound flow - Good opportunity/shot at hitting quota, with generally 60+% over - Comp plan is commission-heavy in new business with ability to double OTE or more

Cons

- Growing pains as company doubles year over year, disconnect in systems and processes - Seems to be more investment in sales rep hiring than more needed categories like support and implementation - Base is on the lower side for industry avg but you can make it up in commission

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
3w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

Cons

- BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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