Smartsheet takes care of and listens to it's employees - Client Development Manager Smartsheet Employee Review

5.0
Jul 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Adequate Training Lots of supporting roles to lean on Passionate and intelligent leadership with a clear vision of the future Competitive pay Good benefits Flexible on remote work (post-pandemic) Excellent Product Awesome Customers

Cons

Growth has brought new process to allow the company to scale and some of those processes are clunky and time consuming. Having to submit a ticket for everything when you're looking for a quick answer can be frustrating.

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
3w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

Cons

- BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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