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      Smartsheet

      Engaged Employer

      Smartsheet reviews

      It's one of those places that you realize is special when you've worked anywhere else - Senior New Business Representative Smartsheet Employee Review

      5.0
      Jul 21, 2021
      Senior new business representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Innovative product that competitors try to copy. - Leader in the space with competitors that do their best to talk down on Smartsheet to try and get a leg up. - Stable Leadership - Solid Compensation package that is constantly being reviewed (For example 3 months paid - salary and commission - Paternity Leave) - Coming out of the Pandemic, Smartsheet has done a good job to rethink how we work in a hybrid/fully remote manner and taken employee feedback well. - TAM is massive - Constant flow of potential customers evaluating and trialing Smartsheet

      Cons

      - Product is so robust that it does take a lot of time and dedication to feel comfortable in a customer facing role. However, this can actually be a Pro because Smartsheet can actually serve any customer from any industry/vertical and in any department.

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      avatar
      Smartsheet Response
      3w
      We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
      2.0
      Jul 9, 2026
      Data scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

      Cons

      - BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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