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      Sales - Anonymous employee Smartsheet Employee Review

      3.0
      Dec 10, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Software sells itself Small team but they are open to help out and friendly and laid back The manager is pretty quick to turn around to help out to resolve the issue The manager is open to discussing one on one Respectful manager High-quality clients

      Cons

      Very Political Office Environment So much slack from the manager lot more distraction than focus Politics vs. Actions- More politics than working hard The manager is more of a politician; tell to you what you want to hear that it is not the case Not able to hire an actual trainer but leverage others for assistance Low base pay base Bro culture - Typical of many sales organizations Need to be positive at all times no room for negativity The chain of command is very weak Interrogation from the manager if you don’t click or mistake you be manipulated into thinking you are not good enough Must be able to tolerate confusion and changes or it is not the right role for you

      avatar
      Smartsheet Response
      3y
      Thank you for sharing your feedback. I agree that Smartsheet is an incredible product and I look forward to helping our customers unlock the value we provide, while continuing to deliver great experiences in the coming year. In order to stay competitive in our high-growth market, we hold our people to high standards. At Smartsheet, we know that our collective growth is dependent on trust between employees and leaders and it is something I’m committed to instilling across my org. I’m disheartened to hear about your experience feeling a lack of clarity and consistency from managers and I’d be interested to learn more. I encourage you to reach out to your People Business Partner to share your experience in order to help us learn more. Thank you again for your feedback. – Mike Arntz, Chief Revenue Officer & Executive Vice President, Worldwide Field Operations.

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      avatar
      Smartsheet Response
      3w
      We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
      2.0
      Jul 9, 2026
      Data scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

      Cons

      - BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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