Great culture and people, leadership needs to wake up. - Solutions Consultant Smartsheet Employee Review

4.0
Feb 22, 2023
Recommend
CEO approval
Business Outlook

Pros

The culture is fantastic and everyone I work with regardless of the department seems genuinely interested in being a team player. Corporate and team building events are a lot of fun.

Cons

Targets can change semi regularly and the roll out can use some work. Management seems to have a very opaque divide between the SLT and middle management. Decision making from top down can be incredibly slow for the relative size of the company. When decisions are made quickly/in a timely manner the C suite and the CEO specifically have made some questionable decisions in recent years that could have been avoided with the slightest bit of oversight.

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Smartsheet Response
3y
Thank you for sharing your experience and appreciation for what makes our company so great - the amazing people. At Smartsheet, we strive to create a culture of belonging for all that is rooted in The Smartsheet Way (our core values and competencies), especially earning trust. I hear your frustrations around leadership communication and consistency. Our collective growth is dependent on trust between employees and leaders and it is something I’m committed to instilling across my org and is true of all my peers at the senior leadership level. I am proud of the opportunities we offer to create cross-functional awareness, engagement, and to build trust. Our Company OKRs are designed with cross functional teams to meet our corporate imperatives. If you are not already, I would encourage you to review our corporate OKR dashboard and discuss with your manager how you may be able to participate in these initiatives. Additionally, you may want to participate in our Coffee Connect Program, which pairs employees who wouldn’t typically work together to build new relationships. Also, please explore our Employee Resource Group opportunities. If you’d like to continue this discussion, please reach out to your People Business Partner and my door is always open. Thank you again for your feedback. – Mike Arntz, Chief Revenue Officer & Executive Vice President, Worldwide Field Operations

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
1mo
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

Cons

- BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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