writing on the wall - Anonymous employee Smartsheet Employee Review

1.0
Apr 10, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not much these days to be honest

Cons

USM, Leadership, and the compensation.

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Smartsheet Response
1y
Thank you for your honest feedback. Our goal with the updated USM is to deliver greater long-term value and flexibility for our customers by providing them with a more transparent pricing experience, as well as a way to better manage their subscriptions. We also take customer feedback on this new model very seriously. Our compensation team conducts an annual review of all pay ranges to ensure that we remain competitive in the market. Thank you again for your review.

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
4w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

Cons

- BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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