No room to grow - Anonymous employee Smith Employee Review

2.0
Jul 18, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good office set-up with all the material things you need to perform your daily duties. Central location of the office. Relaxed local managers. Lots of marketing materials available for employees. End of the year budget for team dinner. Yearly bonus.

Cons

No room to grow as promotions are scarce and mostly in the sales department. Managers are named based on their personal performance and continue to do their usual tasks. Majority of them have zero people skills and use their position as perk in performing their tasks. They don't support their team but rather live by the "divide and conquer" phrase. Their main feature is that they don't retaliate and always carry the word of upper management to the masses. Pay is a lot lower than the market. There are pay gaps and perks between offices around the world. Bonuses for non-sales personnel are fluctuating based on unknown algorithms so you will never know how much you are going to get at the end of the month, if any. Upper management is not involved in the relationship with employees and local managers don't communicate the issues to them so you are stuck with whatever malcontent you might have. There is no opportunity for employees to assess their managers which might offer some insights on how good ( or rather bad) they are performing. In theory the company has a great culture but in practice none of it is actually followed. It's a company where everybody will try to either steal your work, take credit for your work or minimize your achievements. Stealing and undercutting is seem as competition and encouraged with upper management rarely getting involved in setting the things straight. Smaller offices are seen as not worthy of attention and colleagues from bigger offices treat the employees as they are some third world country insignificant humans. Expect the big sharks, a.k.a. senior employees, to jump at your neck and reclaim your business. Upper managers are not aligned on what standards they should apply. Leadership is a parade of what is supposed to be done, the reality is those principles are not respected. Lack of professionalism and work ethics at all levels - you will get backstabbed and management will only look from afar. During the exit interview the HR is not actually interested in why you are leaving and the form they give you to fill in is very limited in terms of having the opportunity to actually state the real issues.

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Smith Response
2y
Smith is an entrepreneurial company and rewards those who take initiative and seize opportunity. Whenever possible, we strive to promote from within, and many of our managers and members of leadership across all departments started in entry-level roles at Smith, giving them invaluable insight into the needs and expectations of their teams. All employees are encouraged to utilize the numerous tools and resources available to them to hone their skills and grow their careers. Our leadership and development opportunities are offered on a merit-based system, and those who achieve will gain even greater opportunities. Please reach out to HR or your manager if you would like to discuss further.

Explore other reviews about Smith

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Very competitive and fast paced environment Leaders and co-workers who are willing to take time to teach you the ropes A place to grow

Cons

Long hours, if you are not open to have late nights would not recommend Stressful moments in the job

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Smith Response
1w
Thank you for the feedback! As an entrepreneurial company, Smith rewards those who take initiative and seize opportunities. We are proud of the collaborative, dynamic, and supportive environment we have developed across the company. Thank you for being a part of the Smith family!
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Smith provides a collaborative and professional work environment with supportive leadership and outstanding teamwork across all departments. HR is responsive, helpful, and genuinely cares about employee success. The company offers excellent training, growth opportunities, and exposure to a wide range of business operations, and it have the best online university! Management is approachable, communication is strong, and employees are encouraged to contribute ideas and develop their careers. The culture promotes respect, accountability, and continuous improvement.

Cons

As a fast-growing and dynamic organization, priorities can occasionally shift quickly, requiring employees to be adaptable and manage multiple projects. However, this also creates valuable learning opportunities and professional growth.

avatar
Smith Response
1w
Thank you for the feedback! We are proud of the supportive and dynamic culture we have created across the company. As an entrepreneurial company, we reward individuals who take the initiative and seize opportunity whenever it arises. Thank you for being part of the Smith family!
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