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      SoFi

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      Mental health > SoFi - Operations Analyst SoFi Employee Review

      1.0
      Aug 26, 2021
      Operations analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      -There are handful of people that genuinely care. -Getting a good boss is imperative and make or break. -SoFi has good values.

      Cons

      -SoFi’s values are NOT mirrored in their culture in anyway shape or form. -SoFi is a breeding ground for micro-aggression, micromanaging, and tone-policing. -Feedback is a one way street. Do not even think of speaking to your manager. -Not a safe space to work for bipoc -Culture improvements are a lip service at best. -Mental acrobatic skills required to work here.

      avatar
      SoFi Response
      4y
      First and foremost, thank you for the 3+ years you have dedicated to working at SoFi! We appreciate your candid review. We utilize Glassdoor to not only give candidates a glimpse into what it’s like to work at SoFi, but also to compile, listen to and act on feedback from our employees - so we take your review very seriously. Many of your comments are not indicative of the type of culture we are trying to build. We are committed to creating a workplace where everyone feels welcomed, included, and able to contribute. That starts with having a world-class management team. We recently hired a Learning & Development leader who is focused on manager excellence. We will soon roll out a series of trainings to give all SoFi managers the tools and resources to support and inspire their teams. Lastly, we highly encourage you to explore some of the support resources we have for employees around mental health and burnout by visiting the Benefits Mall or reaching out to our Benefits team directly. The continued WFH environment and ongoing COVID-19 pandemic is causing a lot of stress for many working professionals, and your health is of the utmost importance! If you would like to share additional feedback, you can reach out to me directly, or email us at glassdoor@sofi.org. Thank you again for your thoughtful review. -Ana

      Explore other reviews about SoFi

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      3d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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