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SoFi Tech Solutions

Part of SoFi

Engaged Employer

Pretty sad - Client Support Specialist SoFi Tech Solutions Employee Review

1.0
Jun 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Wages, benefits, plenty of work

Cons

Unfortunately there are many, teams don’t work together cohesively, there is no support, it has been a really awesome place that’s all about their clients, but now there is less trust more reporting taking away time from things that actually matter, more worried about tracking and keeping tabs on their employees than taking care of clients and employees mental health, more managers to dissect every moment of your day . (It just hurts the people below and their morale) it’s about proof of work not your contributions, knowledge, and value assisting clients. Meetings are typically more work, less support, more wasted time by manually tracking. (Which is something management needs to do not push on their busy employees) Inaccurate information during interview process that reflects badly on the company (promises that can’t be kept)

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SoFi Tech Solutions Response
5y
Thank you for sharing your candid feedback with us. While we’re happy to hear you are enjoying some of the benefits we offer employees, your comments around management, and ability to make an impact are not indicative of the experience we are trying to create for our employees. We truly believe our people are our greatest differentiator, and we are very disappointed to hear you don’t feel supported and that your time isn’t well spent. If you are open to it, we’d like to meet with you 1:1 to better understand your concerns so we can help you and improve the experience for future employees. Please reach out to us at glassdoor@galileo-ft.com to set up a time to meet with our HR team. As you know, we are striving to create a company where people love to work, and that starts with excellent managers. We have just hired a Training and Development Leader to overhaul our manager training to ensure all leaders have the tools and resources they need to create a supportive, inclusive work environment where their team can do the best work of their lives. We sincerely value your feedback - we see it as a gift that will help us continue to move Galileo in the right direction. Thank you for being a part of the Galileo Family!

Explore other reviews about SoFi Tech Solutions

5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the fastest-growing fintechs in the U.S. with a lot of opportunity for growth. There’s a clear narrative around improving financial access and building modern financial infrastructure, which resonates with a lot of employees.

Cons

As the company evolves, priorities can change quickly. That creates opportunity, but it can also lead to rework or unclear direction.

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SoFi Tech Solutions Response
1mo
Thank you for your 5-star review and for highlighting our rapid growth, strong mission, and the abundant opportunities for development over your past 3 years with us. We understand that our fast-growing environment can lead to quickly shifting priorities and alignment gaps between leadership and execution teams. We take your advice to heart and are continuously working to improve communication and push for clearer direction across all levels of the organization to minimize rework and keep our teams moving forward smoothly.
5.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Exceptional Leadership: The leadership team is incredibly strong, fostering a highly capable and forward-thinking environment Deep Subject Matter Expertise: Galileo is filled with key industry SMEs who are truly at the top of their field. This knowledge is invaluable for tackling complex problems in the FinTech space. Agile and Adaptive: The company moves fast with the changing industry currents and market needs. Synergy with SoFI: Being part of the SoFi Holding company offers significant advantages, including immediate brand awareness and access to extensive corporate resources and support. Startup Feel (you’ll also find this in the con!) - Less bureaucracy and more direct impact. Galileo is a high-energy environment. Other things: Great benefits, competitive comp, great culture

Cons

Evolving career pathing: As a rapidly growing company, career pathing is still being developed. While opportunities for growth and learning are abound, the formal structure is less defined than in a mature, large-scale corporation. Start up feel: Less predictable processes and corporate infrastructure then in a larger corporate environment - so you need to be able to move with the company and at their speed.

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SoFi Tech Solutions Response
1mo
Thank you for your 5-star review and for highlighting our strong leadership, industry expertise, and agile culture; we take your advice to heart and are actively working to formalize our career development resources to match our rapid growth trajectory and better retain our top talent.
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