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SoFi Tech Solutions

Part of SoFi

Engaged Employer

My Co-Workers Were The Only Plus to This Company - Customer Service Representative SoFi Tech Solutions Employee Review

1.0
Aug 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Most of the people I worked with were awesome!! Management excluded.

Cons

Most of the management was a joke. Very unprofessional with no education or training. The company had an upstairs/downstairs culture. Everyone in the call center was treated like garbage. Everyone in the corporate office upstairs was treated like gold. The break room in the call center was always filthy. Dirty dishes left stinking in the sink for days on end. The microwaves were caked with layers of cooked on, stinky food. Dirty dishes, food wrappers and half-full cans of soda are always left strewn around the call center. Huge nasty stains on the carpet. Gross! HR is a joke. They do nothing to resolve discrimination and harassment complaints. In fact, they encourage it.

Explore other reviews about SoFi Tech Solutions

5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the fastest-growing fintechs in the U.S. with a lot of opportunity for growth. There’s a clear narrative around improving financial access and building modern financial infrastructure, which resonates with a lot of employees.

Cons

As the company evolves, priorities can change quickly. That creates opportunity, but it can also lead to rework or unclear direction.

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SoFi Tech Solutions Response
1mo
Thank you for your 5-star review and for highlighting our rapid growth, strong mission, and the abundant opportunities for development over your past 3 years with us. We understand that our fast-growing environment can lead to quickly shifting priorities and alignment gaps between leadership and execution teams. We take your advice to heart and are continuously working to improve communication and push for clearer direction across all levels of the organization to minimize rework and keep our teams moving forward smoothly.
5.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Exceptional Leadership: The leadership team is incredibly strong, fostering a highly capable and forward-thinking environment Deep Subject Matter Expertise: Galileo is filled with key industry SMEs who are truly at the top of their field. This knowledge is invaluable for tackling complex problems in the FinTech space. Agile and Adaptive: The company moves fast with the changing industry currents and market needs. Synergy with SoFI: Being part of the SoFi Holding company offers significant advantages, including immediate brand awareness and access to extensive corporate resources and support. Startup Feel (you’ll also find this in the con!) - Less bureaucracy and more direct impact. Galileo is a high-energy environment. Other things: Great benefits, competitive comp, great culture

Cons

Evolving career pathing: As a rapidly growing company, career pathing is still being developed. While opportunities for growth and learning are abound, the formal structure is less defined than in a mature, large-scale corporation. Start up feel: Less predictable processes and corporate infrastructure then in a larger corporate environment - so you need to be able to move with the company and at their speed.

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SoFi Tech Solutions Response
1mo
Thank you for your 5-star review and for highlighting our strong leadership, industry expertise, and agile culture; we take your advice to heart and are actively working to formalize our career development resources to match our rapid growth trajectory and better retain our top talent.
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