They like staff young enough not to know better - Inside Sales Account Manager Softchoice Employee Review

1.0
Feb 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Dogs in the office, occasional free food, nice coworkers

Cons

They fly you to Toronto for a month of training, and then send you to your home office where there's zero direction and no real training. You should be given a mentor almost immediately in theory. That may or may not happen. The "classes" are focused entirely on outcalls, which is only really relevant to TSRs. Your "job" as an ISAM is to wander around and ask people if they have work you can help with- that's literally it. Phase 2 management plays favorites and will drum out everyone else- to the point of providing mystery feedback. Literally secret feedback where you don't know what the offense is, who reported it, when it happened, or what was done. You're just told "someone gave negative feedback" and that's that. (Can you actually pretend to be coaching someone if you won't even tell them what was done?) They focus on hiring people fresh from college, maybe because the people fresh from college don't realize they should be making more than $35K a year, and that a colorful office full of dogs doesn't really make up for the downsides?

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Softchoice Response
9y
Thank you for taking the time to write a review. All new sales employees - regardless of role - receive a comprehensive onboarding experience designed to condition you for the specific sales function you’ve been hired for. The first phase of our Sales Academy, is an intensive, classroom-based program hosted at our Toronto HQ. During this time, a team of cross-functional instructors teach new hires a variety of practical sales skills, and explain how Softchoice helps organizations leverage the latest and greatest technologies to drive real business outcomes. Upon completing the classroom phase, new hires receive another three months of on-the-job training that prepares them for managing (and being accountable) for their own book of business, upon successful graduation. We recognize Softchoice isn’t for everyone. That’s why we activity encourage sales reps to own their own learning experience. If at any point during Sales Academy, you don’t feel connected in a meaningful way to the work, you always have the option to self-select out. Aside from commissions, our sales reps benefit from regular special incentives from our many vendor partners. Our top sales people have come through the Sales Academy and exceed their targets on a consistent basis.

Explore other reviews about Softchoice

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture and great place to work.

Cons

None that I can think of.

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Softchoice Response
2w
Thanks for your review and for recognizing our excellent culture! We're thrilled you've had a positive experience on our team.
3.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Challenging and interesting work. The potential is there.

Cons

Management does not listen and executives are fed bad information to action on. Director and VP level folks control the narrative and make bad decision after bad decision

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