They don't practice what they preach - Customer Support Advocate Softchoice Employee Review

1.0
Aug 12, 2021
Recommend
CEO approval
Business Outlook

Pros

The determination and kindness of their team.

Cons

There are many cons. You could say I'm bias because I was let go without cause, but truthfully I thought of leaving many times before the decision was made. The management asks for your feedback but only takes new hires words with a grain of salt and favors those they've put in management decisions despite their condescending attitude and disregard for time of adaptation. Although they make continuous systematic improvements in their structure, and offer countless resource programs and ways for individuals to be a part of something bigger than themselves, the pay and title are insulting to the amount of knowledge and detail needed for the role, and I believe it is a deliberate move in order to underpay their valuable workers. The vacation days are less than industry minimum, despite years of complaints on this front - they've made no strides. I was personally attacked by the managers for matters regarding my personality and expected to showcase immediate changes despite doing all the work and additional learnings to be more of the non questioning soldier type they needed on their front lines. They say they grow their people first, but I went above and beyond; helping others at every opportunity, leading events, and meeting the demands of the customers and from the complete diversity of the role compared to my previous experience, I was actually quick study. The fact they just let me go without cause when I made a huge career risk to come there was a slap to the face, and shows that they have a specific persona that needs to be there... and if you're not it, you're out. If you are looking for slow development, low pay, and to be exhausted frequently with the work you do, with rewards not reaped for many years, SoftChoice is definitely the place for you.

Explore other reviews about Softchoice

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture and great place to work.

Cons

None that I can think of.

avatar
Softchoice Response
1mo
Thanks for your review and for recognizing our excellent culture! We're thrilled you've had a positive experience on our team.
1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Recently acquired by WWT

Cons

What they tell you the role is definitely is NOT what it is. How they deceive you into taking this role is unethical. They promise you inbound and warm leads and claim to be the preferred AWS Partner but AWS doesn't want to deal with us at all because we don't have the technical staff qualified to support their customers. When we acquire AWS customers they wind up having a bad experience and Softchoice has a really bad reputation internally at AWS. They target ex AWS employees because they are already certified & they already have contacts. Meanwhile all the managers are not even certified, which means they don't know the content and can't talk with AWS Leaders effectively. There's favoritism so some people are forced to call nonstop and send emails but the people with sales don't do that. To cover it up, they just started having those people make calls but several months of records tell a different story. Management is extremely inexperienced and underpaid so they have side businessss and podcasts.

See reviews by: Helpful|Rating|Date|All